baj liv Privacy Policy

Last Updated: January 2025

1

Introduction and Scope

This privacy policy applies to all services, websites and mobile applications on the baj liv platform. When you create an account, log in or use any service on baj liv, the terms of this policy automatically apply to you.

To learn about our full service description, terms of use and other platform rules, please read the Terms and Conditions, which set out the complete framework for using our services.

Our platform is for persons aged 21 and above. We do not knowingly collect personal information from minors. If any user believes that information from a minor has been collected, please contact our support team immediately.

2

Information We Collect

baj liv collects various types of information, divided into two main categories — what you provide directly and what is generated automatically while using the platform.

A

Information You Provide Directly

Full name and date of birth (for age verification)
Mobile number and email address
National ID or passport number (when identity verification is required)
Payment information for deposits and withdrawals (bKash, Nagad, Rocket, Upay or bank account)
Communication details via support chat or email

B

Automatically Collected Information

IP address and device type
Browser version and operating system
Session duration, page visits and click activity
Gaming activity logs — bet amounts, outcomes and timestamps
Information collected from cookies and similar tracking technologies

3

Purpose of Using Your Information

baj liv uses your information only for the following legitimate purposes. We do not sell your information to any third party for advertising.

Creating accounts and verifying identity, and maintaining continuity of service
Processing deposits, withdrawals and transactions
Managing bonuses, promotions and VIP rewards
Maintaining platform security and preventing fraud
Providing customer support and resolving complaints
Monitoring usage patterns to support responsible gaming
Identifying technical issues and improving the platform

For more information on responsible gaming, read our Responsible Gaming page, which covers safe gaming guidelines in detail.

4

Information Disclosure and Third Parties

baj liv may share your information with third parties in the following limited circumstances:

A

Payment Processors

Transaction information is shared with bKash, Nagad, Rocket, Upay and approved banks to process your deposits and withdrawals. This information is used solely for processing transactions.

B

Technology Service Providers

Limited information may be shared with selected technology partners for gaming software, server management and cybersecurity. These partners are contractually required to comply with our privacy standards.

C

Legal Obligations

We may disclose information in compliance with the law when required by a court order or a valid request from the appropriate authority. Only the specific information requested will be provided in such cases.

We never sell or exchange your information with advertising agencies, data brokers or unrelated third parties.

5

Data Security Measures

baj liv applies industry-standard technology and processes to protect your information:

SSL/TLS Encryption: All data transferred between the server and your browser is secured with industry-standard SSL encryption.
Firewall and Anti-Fraud System: Automated systems are active to detect suspicious activity in real time.
Access Control: Only authorised staff can access relevant data; data access logs are reviewed regularly.
Password Hashing: Account passwords are never stored in plain text — they are always kept in encrypted form.
Security Audits: The platform's security measures are reviewed and tested on a regular basis.

Please note that no one can guarantee complete security on the internet. You are also responsible for your account's security — do not share your login credentials with anyone, and use a strong password.

6

Cookie Policy

The baj liv website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device.

A

Essential Cookies

These cookies are essential for the basic functioning of the platform — maintaining login sessions, security tokens and form protection. Without them the service does not work properly.

B

Analytics Cookies

These cookies help us understand how users are using the platform, which pages are visited most and where technical issues exist. This information is used to improve the platform.

C

Functional Cookies

These cookies are used to remember your preferred language, theme and other personalised settings, so you do not have to reconfigure them each time you log in.

You can control or delete cookies from your browser settings. However, disabling cookies may cause some platform features to not work properly.

7

Data Retention Period

baj liv retains your information for as long as necessary to provide the service. Some information may be kept for a defined period even after an account is closed:

Transaction records — at least five years after account closure (for financial audit purposes)
Identity verification documents — until the applicable legal retention period after account closure
Customer support communications — up to three years after the issue is resolved
Cookie and session data — automatically deleted when the session ends or upon expiry of the defined period

After the defined period, information is securely deleted or anonymised so that you can no longer be identified from it.

8

Your Rights

As a baj liv user, you have the following rights over your personal information:

Right to Access: You may request to know what information we hold about you.
Right to Correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Deletion: In certain circumstances you may request that your information be deleted, though some information may be retained due to legal obligations.
Right to Object to Processing: You may object to your information being used for specific purposes.
Right to Data Portability: You may request a copy of your information in a structured format.

To exercise these rights, contact us through the details provided below. We will process each request within a reasonable time.

9

Changes to the Policy

baj liv reserves the right to update this privacy policy as needed. If there are any significant changes, we will notify you in the following ways:

A notification will be shown after you log in to the platform
A summary of the changes will be sent to your registered email
The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after any changes means you have accepted the updated policy. We recommend that you read this page regularly.

To learn more about our platform, services and operations, visit the About Us page.

10

Contact and Complaints

If you have any questions, requests or complaints regarding this privacy policy, please contact our support team. baj liv provides assistance in Bengali and English via 24/7 live chat and email.

Privacy Contact

24/7 Live Chat — from the Support section of the platform

Email: [email protected]

Visit our FAQ section for answers to common questions — it covers account, payment and security topics.